Frequently Asked Questions (FAQs)

Orders & Shipping

How much is the delivery fee?

Our standard delivery fee across Pakistan is Rs. 249. For pre-orders, there's an additional charge of Rs. 99.

How long does delivery take?

  • Flash Delivery Products: 10-15 working days
  • Pre-Order Products: 40-60 working days

How do I place an order?

  1. Add your desired products to the cart and proceed to Checkout.
  2. Enter your contact details and shipping address, then Continue to Shipping.
  3. Apply a discount code (if any) and Continue to Payment.
  4. Select a payment method:
    • Debit/Credit Card
    • Cash on Delivery
  5. Complete your order.

How can I check my order status?

You will receive an order tracking email once your order has been dispatched.

For further updates, please email us at care@bagallery.com with your order number or call 021-38383838 (10 AM - 6 PM, Mon-Sat). We aim to respond within 24-48 hours.

What if I haven’t received my order yet?

  • For Pre-Orders: Pre-order items take 40-60 working days for delivery. We appreciate your patience!
  • For Delayed Orders: Thank you for your patience. For further assistance, please contact our customer support team at care@bagallery.com or call 021-38383838 (10 AM - 6 PM, Mon-Sat).

My order was not delivered completely. What should I do?

Your order may be dispatched in multiple shipments, and you will receive email updates with tracking numbers for each part. You will only be charged for delivery on the first shipment. The remaining items will arrive soon.

Pricing & Deals

What is a Killer Deal, and how can I order it?

  • Before it goes live: The deal will go live at 11:59 PM on [mentioned dates]. These deals are limited, so order quickly.
  • After it has ended: Killer Deals sell out fast due to limited stock. Stay tuned for upcoming sales with even better offers.

Product Information & Availability

When will a product be restocked?

If a product is currently unavailable, it will be restocked soon. Keep visiting our website for updates.

Returns, Refunds & Issues

What if I receive a damaged or wrong product?

Please contact us at 021-38383838 or email care@bagallery.com for a refund or exchange.

I received a damaged/wrong product. How can I return it?

  1. Contact us with your order details.
  2. Our rider will pick up the product. Please pack it as received.
  3. Once we receive the product, we’ll provide you with a voucher code as compensation.

My order is missing a product or payment verification is required. What should I do?

Share your order number with us, and we’ll investigate the issue. Rest assured, we will resolve it as soon as possible.

Product Authenticity & Quality Concerns

Are your products authentic?

Yes! All our products are 100% original and sourced directly from brands. If you have any concerns, please reach out to us.

I have concerns about Shein product quality. What should I do?

Shein is a Chinese brand, and product quality may vary. While we dispatch products as received from Shein’s official website, slight differences in size or color may occur due to professional photography. However, customer satisfaction is our priority, and we can offer a discount voucher for your next purchase. Let us know how you'd like to proceed.

Customer Support & Response Time

I haven’t received a response to my email or DM. What should I do?

We aim to respond within 24-48 hours due to the high volume of queries. Please wait for our reply after sending a message. Sending multiple messages pushes your chat to the top, but we prioritize replies from the oldest queries first. Thank you for your patience!

Cancellation & Exchange

Can I cancel my order?

Orders cannot be cancelled once